Terms & Conditions

Please read the following sections carefully and ensure you understand the content of this agreement before using
the website and/or services.
Use of this website implies that you have read these terms and conditions and agree to them.
The following terms constitute a binding agreement between Platinium Group S.A.M. (hereinafter also the
Company, ourselves, or us) and the user (customer, consumer, or buyer). The terms Provider, Organizer, Event
Organizer/Organizer, and Event refer to an event taking place on a specific date and time, for which tickets have
been purchased. The use of these terms or other words in the singular, plural, capitalization, and/or he/she/they are
considered interchangeable and therefore refer to the same context.
Please note that this document was originally written in English. To the extent any translated version of this
document conflicts with the English version, the English version shall prevail.

Section 1 – General
1.1 Acceptance of Terms and Conditions
This website (or portal) is available to you conditioned on your acceptance of the terms, conditions, and notices
contained herein. Your use of the website implies your agreement to all the terms and conditions set forth herein.
By clicking the "I accept the terms and conditions" box at the bottom of the checkout page, you agree to the terms
and conditions that are binding on you.
1.2 Financial Responsibility
You assume financial responsibility for all transactions conducted in your name or through your account. To
purchase, you must be at least 18 years of age and have the legal capacity to execute the transaction.
1.3 Product and Service Range
Our product range is non-binding and subject to change without notice.
1.4 Sales Agreement
An order placed on our website or an affiliate portal constitutes a sales agreement pursuant to the terms and
conditions herein.
Section 2 – Website Content
2.1 Limitations on Use
This website or portal is designed for your personal, non-commercial use. The content and information (including,
but not limited to, prices, text, and photos), as well as the format used to present the content and information, are
the property of Platinium Group or its partners.
Therefore, you agree not to use this website or portal, its content, or information for commercial or non-personal
purposes. You agree not to transform, copy, distribute, transmit, display, present, reproduce, publish, license,

create derivative works from, transfer, or sell or resell any information, software, products, or services obtained
from this website or portal.
You agree not to use the website or portal for any purpose that is unlawful or prohibited by these terms and
conditions.
2.2 Copyrighted Material
All content on this website or affiliated portals is ©2012 Platinium Group S.A.M. / Copyright © Platinium Group
S.A.M. 2 rue du Gabian, 98000 Monaco. All rights reserved. This website or affiliated portals are trademarks of
Platinium Group S.A.M. Other products, services, or company names mentioned on the website may be trademarks
of their respective owners.
2.3 Disclaimer of Warranty
The content of this website or portal is carefully prepared and updated regularly. However, Platinium Group does
not guarantee that all information is accurate or error-free. Therefore, the website is provided "as is" without any
warranty. The user acknowledges that the site may not be error-free and acknowledges that there are no
guarantees in this regard.
2.4 Disclaimer
In any event, Platinium Group shall not be liable for any direct or indirect damages incurred from using the site or
portal, including delays in use or unavailability of any information, products, or services, even if based on contract,
compensation for damages, or strict liability; even if Platinium Group has been advised of the possibility of damages.
2.5 Cancellation
Platinium Group reserves the right to cancel or terminate the account of any user who violates these terms and
conditions by improperly using the site.
Section 3 – Online Booking Process
3.1 Online Booking
The reservation will be valid once the user has completed the online payment and viewed the order confirmation
page. The user will receive an order confirmation email to the email address provided. The order confirmation email
is sent for informational purposes only.
3.2 Order Form
The customer must complete the order form completely and accurately. Platinium Group will not refund any
payments due to false or incomplete information on the order form.
3.23 Images
The customer acknowledges that the images displayed on the website are indicative only and that the view may
vary depending on the assigned seat.
Section 4 – Tickets
4.1 Alternative Seating
The customer acknowledges that the Organizer reserves the right to change the seating in the grandstands and
general entrance areas at its discretion. Platinium Group reserves the right to assign alternative tickets of equivalent
value if the ordered tickets are sold out or unavailable at the time of order completion.
Platinium Group makes every effort to fulfill customer seating requests. However, Platinium Group is not
responsible if a request cannot be fulfilled or if the assigned seats are not adjacent.
4.2 Non-fulfillment of Order

If Platinium Group is unable to provide the ordered tickets or alternative tickets, the Company will inform the
customer of the "non-fulfillment" of the order. In this case, Platinium Group will offer the customer an alternative
solution under different conditions, such as a voucher or a reimbursement of expenses. In any case, Platinium
Group will not be liable for any other expenses or damages incurred by the customer relating to alternative tickets
or non-fulfillment, including, but not limited to, travel or accommodation costs.
4.4 E-tickets (electronic tickets)
E-tickets are used for some events. You can download the e-ticket from your account 5 to 10 days before the event.
Once the e-ticket is available, you will be sent an email. To gain access to the event, you must print the e-ticket with
the barcode. This document is strictly personal and may not be reproduced, transferred, or sold to others.
4.5 Damage, Loss, and Theft
Ticket holders attending the event must comply with the event's regulations and safety notices.
4.5.1 Platinium Group cannot be held responsible for the loss or theft of tickets purchased by the customer.
4.5.2 Regarding hospitality facilities, equipment, vehicles, or any property associated with tickets, Platinium Group
assumes no responsibility for loss, damage, or injury to persons or property, regardless of the cause. Customers
accept full responsibility for any damage or loss caused by their behavior, actions, or negligence.
4.5.3 It is the customer's responsibility to purchase travel insurance that is suitable for their needs and valid for the
duration of their stay at the event.
4.6 Age Restrictions for Event Participation
It is the customer's responsibility to inform themselves of the age restrictions applicable to the event. Platinium
Group assumes no liability if the customer fails to comply with the age restrictions imposed by the Organizer.
4.7 Transportation to the Event Venue
It is the customer's responsibility to ensure they are in a position to reach the event for which they purchased
tickets. Platinium Group is not responsible for delays or failure to provide transportation to the event caused by
third parties or external factors such as weather or traffic. Third parties or Organizers will provide their own terms
and conditions.
4.8 Rules to be observed during the event
Each Organizer has its own regulations regarding the items permitted to be brought into the event venue (including,
but not limited to, food and beverages). It is the customer's responsibility to familiarize themselves with these
regulations and to comply with the rules established by the Organizer.
4.9 Resale of previously purchased tickets & e-vouchers
If you choose to resell tickets (or e-vouchers for ticket redemption) previously purchased on our website, through a
resale portal, or other virtual marketplaces, Platinium Group assumes no responsibility for the fulfillment of the
ticket's receipt by the third party, nor will it be responsible for any costs or other repercussions related to the
delivery of the tickets to the third party.
4.10 Ticket Purchases via Third-Party Portals
If you purchase tickets via third-party portals (such as Viagogo or other secondary ticketing sites), Platinium Group
assumes no responsibility for ticket delivery, nor will it be responsible for any costs or other repercussions related to
purchasing tickets through third-party portals. If you encounter any issues with ticket resale, you must contact the
respective resale portal directly.
Section 5 – Communications

5.1 Customer Account
It is the customer's responsibility to ensure that the information entered in the account is current, complete, and
accurate.
5.2 Email Communications
Platinium Group uses email as its primary means of communicating information regarding tickets, events, and other
important information. The customer acknowledges the above and accepts that communication will be conducted
in this manner and agrees to receive all communications from Platinium Group electronically. It is the customer's
responsibility to ensure that their email address is accurate and current and that they can receive email
communications from Platinium Group.
Section 6 – Applicable Law
Monegasque law applies to any disputes arising from the use of this website and ticket sales.